The following is a list of frequently asked questions by our clients. If the question and answer you are looking for is not addressed, let us know by email and we will be happy to assist you further.
FREE SHIPPING FOR U.S. ORDERS ONLY.
SHIPPING IS MON-FRI BEFORE 2PM, PACIFIC TIME.
1. Do we ship outside of the United States?
No we do not. This includes APO or military branch addresses. Please contact us to find a local distributor in your area.
2. What is our steeping duration/method?
Every flavor is pre-made and steeped for at least 2 weeks before it is bottled. We believe steeping is the key that separates an ordinary flavor from a flavor that you can not live without.
3. Is the shipping really FREE?
Absolutely! Only for orders over $24.99. We want to keep our clients happy and make it as easy as possible to come back for more. At checkout, choose “free shipping” and your order will be sent out USPS First Class Mail.
4. How do I apply the BOGO discount?
Our BOGO discount is applied automatically at check out. Order any amount of Humble 120ml Bottles you would like and receive a BOGO discount for half of your order. (PLEASE MAKE SURE TO ORDER/SELECT THE CORRECT AMOUNT OF BOTTLES BEFORE YOU PLACE YOUR ORDER.)
5. I can't find a flavor under a BOGO, what does this mean?
Our BOGO discounts only apply for Humble 120ml and Humble Ice 120ml Bottles. If that the flavor is out of stock, It will remain unable to add to cart. The flavor will return as an option on the BOGO when the flavor is back in stock.
6. How long before I receive my order?
You can expect your order to deliver within 3-5 business days depending on where you live. The package will shipafter our 1-3 day business processing period.
7. Do you really ship same day?
Yes! If a package is purchased with rushed Priority Shipping the package will be shipped out same day. We try our best to ship out your order as soon as possible. There are exceptions due to holidays, and influx of orders. Orders are shipped Monday through Friday.
8. I received a tracking number, but it hasn’t updated. What’s going on?
Once you receive an email with your tracking number, allow some time for updating before you check it. USPS tracking can take 24 - 48 hours to update in the system. Once the package is scanned in and given a route destination, the tracking should begin to update. Priority Mail will generally get your package to you 1 - 2 days sooner than our “free shipping” option. If you do not receive an email, please make sure your email address was entered correctly in your account.
9. I ordered on a Friday, when should I expect my tracking?
If an order is made on a Friday, the order may carry over past the weekend to be fulfilled on Monday or Tuesday. Humble is closed over the weekend, at Humble we will process and fulfill the order as quick as possible when we return!
10. What is your VG/PG ratio?
We blend with an 80vg/20pg ratio with only leading, sourced ingredients.
SVLT - 65vg/35pg Havana - 70vg/30pg
11. What is a BOGO?
A BOGO translates to (Buy One, Get One). With a BOGO you can buy one of your favorite flavors of juice, and get one bottle free, for a quantity of two bottles per BOGO. Order from any of our four BOGO pages, and make a custom BOGO from the Hustle 60ml line, Humble 120ml line, or Havoc 180ml line. With the Build Your Own BOGO, you can even intermix the lines and create your own BOGO to your liking.
12. How much does a BOGO cost?
The Humble BOGO is buy one 120ml bottle for $24.99 and get one120ml bottle free. The Humble on Ice BOGO is buy one 120ml bottle for $24.99 and get one 120ml bottle free.
13. Why can't I use a discount code on top of the BOGO Deal?
Our company has Disabled the use of discount codes on top of the BOGO discounts that are automatically applied. If you receive a discount code during a promotion or for any reason on our behalf, a separate order will need to be placed and will only apply to Humble Products that are not within the BOGO deal.
14. I received my order, but the flavor and/or strength is incorrect. What should I do?
If this happens, we apologize for the inconvenience. We do our very best to get it right the first time. With that being said, if you receive an incorrect flavor or strength within 2 weeks of receiving your package, keep the bottle we sent by mistake. Let us know we goofed up the order by sending an email to email@example.com. Include your full name or order number, a picture of the contents of the package, a picture of the order invoice, and let us know the correct flavor and/or strength. We will get the correct order out to you ASAP!
15. What is your return policy?
Unless Humble Juice Co. has made a mistake with your order, there are no returns or trade ins. We understand that taste is subjective and if a flavor doesn't fit your palette, please allow it too steep an additional few days to a week.Humble Juice Co does not accept returns or exchanges for hardware including mods, tanks, coils, and (closed device/high nic devices).
Damaged merchandise must be reported to Humble Juice Co. immediately upon receipt of shipment. In order to expedite a damage claim with the shipping company, please document any shipping damage with detailed photographs showing the damaged shipping box, packing materials, and damaged products.
Shipping charges are non-refundable.
Exceptions to the above are made solely at the discretion of Humble Juice Co. Discrepancies must be reported to Humble within 2 weeks of receiving the package. A 25% re-stocking fee to all customers who send back any Humble product new or used.
Questions, comments? Email us at: firstname.lastname@example.org